The equine veterinary industry in Kentucky is vastly important given the density of the equine population in the state. The two of the world’s largest equine clinics are in Lexington and play an integral part of all equine industry sectors. The intention of having these two clinics, as well as another well know equine hospital in the area, make up a three-employer collaborative was evident from the beginning. However, during initial one-on-one conversations with the various clinics it was decided to enter a consultative model with only one clinic initially. This collaborative group took on a new feel as department heads from across the clinic, as well as upper management, became a part of the collaborative. In all, seven representatives are involved in collaborative workings and decisions.
This clinic also has satellite clinics in two other industry rich states and was interested in applying the TPM model across their corporate board. They quickly decided on which critical positions to focus as they were a concern across all their campuses: Nurses, reception, barn crew, and admissions staff.
Since they were one employer working alone, they decided to employ a different tactic of data collection. Instead of utilizing the TPM Webtool this employer launched an internal survey with the goal of garnering not just workforce development essential data but also a glimpse into the inner workings of their organization. One aspect of their company they wanted to focus on from the start was retention and employee incentive programs. Their turn-over rate was higher than desired and given the high stress environment of the clinic they felt strongly about rewarding their employees.
In light of this collaborative being the last to organize, and given the arrival of the global pandemic during the clinics busiest season (breeding and foaling), this group is in the research and brainstorming phase of deciding which avenue they want to focus on regarding retention and incentives.